^(Legal)Terms & Conditions

1. Agreement and scope

By using this website or engaging Lumeen ("we", "us", "our") to design, build, migrate, host or maintain your website, or to add integrations, automation or AI to it, you agree to these Terms and Conditions.

These terms, together with any proposal or scope of work we agree with you in writing, govern our relationship. If a signed proposal says something different, the proposal applies for that project.

2. Payment, fees and cancellation

• One-off website builds. No deposit. Nothing is payable upfront: the full price is due once the site is complete and live.
• $299 website (limited-time offer). No deposit. To get started you subscribe to Lumeen hosting, which is billed monthly from the day you subscribe. We build your website on a preview link and refine it with you, with reasonable rounds of changes, until you're happy with it. The $299 (inc. GST) build fee is paid when you approve the preview, and we launch the website on your domain once it's paid. If you decide not to go ahead before you approve it, you can cancel your hosting and you owe nothing for the build; the design and preview stay with us. It covers a simple information website of up to 6 static pages with a contact form, whether or not you have a website today. Section 3 sets out what is and isn't included; anything else is quoted and agreed in writing before we start it. We may end the offer at any time; claims we receive before it ends are honoured.
• Free website build (limited spots). If we offer you a free build, there is no deposit and no build fee. It covers a simple information website of up to 6 static pages with a contact form, whether or not you have a website today. Section 3 sets out what is and isn't included; anything else is quoted and agreed in writing before we start it. Spots are limited and we may end the offer at any time; claims we receive before it ends are honoured. Websites built under earlier offers keep the price agreed at the time.
• Hosting plans. Websites we build are hosted by Lumeen on Essentials ($24.99 a month) or Growth ($49.99 a month), both including GST. Websites built under the $299 offer or a free build need a hosting plan, from $24.99 a month. Hosting starts when the site goes live, or for the $299 offer when you subscribe to get started, and is invoiced monthly in advance. It is month to month: you can cancel at any time, and cancellation takes effect at the end of the month you have paid for.
• Hosting a website someone else built. We also host websites built by you, your designer or an AI tool, on the same plans and prices. Moving the site in is free. Hosting is billed monthly in advance from when the business the website is for subscribes to its plan, which it pays for directly. Section 6 explains what we can host.
• Unpaid invoices. If a monthly invoice is unpaid for more than 48 days, we may pause support and hosting until it is paid. We will always contact you first, because pausing hosting is a last resort.
• Free homepage preview. If we build a homepage preview for you at no cost, there is no obligation. If you decide not to go ahead, you owe nothing.

3. What the $299 and free website builds include

The $299 website and the free website build are for a simple information website: static pages that tell people about your business and let them get in touch. They include:

• Pages. Up to 6 static pages, such as home, about, services, gallery and contact, using content you supply or approve.
• Contact form. One contact form that sends each enquiry to your email address.
• Design for every screen. A layout that works on phones, tablets and computers.
• Launch. Connecting your domain and publishing the site on Lumeen hosting.
• Links to services you already use. Buttons or links to outside services, such as your booking page, online ordering, social media or Google Business Profile. Those services, their fees and how they work are between you and the provider.

They do not include:

• Online payments, checkouts, online shops or any other e-commerce.
• Booking, appointment, reservation or ordering systems built into the website.
• Customer logins, member areas, portals or dashboards.
• Databases, custom applications, calculators, quote builders or other custom functionality.
• Connections to other software, such as CRM, accounting, inventory, point-of-sale or marketing platforms, beyond the contact form email.
• AI features or automation.
• Moving products, customer records or other data from another system.

Anything not listed as included is separate, paid work. If you ask for it, we will tell you it falls outside the build and, if we can help, send you a written quote. We don't start or charge for extra work unless you accept the quote in writing, and we may decline work we don't offer. Saying no to extra work doesn't affect your build.

Requests that add new features after the build has started are treated the same way. If you're not sure whether something is included, ask us before we start and we will confirm it in writing.

We use AI tools to help design, write and build websites. A person at Lumeen directs the work and checks it. Every new website, and every change to a live one, goes on a private preview link first. Please test it on your phone and computer, including the text, prices, links and forms, and confirm by email that it's good to go. We only publish once you confirm. If something we built doesn't work after it goes live, tell us and we'll fix it.

4. Your content

Your website shows your business, so you are responsible for what it says. That covers anything you supply and anything we write or create that you approve, including images made with AI tools.

• Permission. You confirm that you own, or have permission to use, everything you give us for your website: text, photos, logos, videos, reviews and testimonials.
• The rules for your business. You are responsible for making sure your website follows the laws and industry rules that apply to you, such as consumer law, privacy law and any advertising rules for your profession. If your website collects personal information, for example through the contact form, it needs its own privacy policy.
• Check before you approve. Check our drafts for accuracy before you approve them. Once you approve content, it is treated as your content.
• Claims about your content. If someone makes a claim against us because of content you supplied or approved, or the way you use your website, you agree to cover our reasonable costs of dealing with it, to the extent the claim was caused by you.

5. Ownership

• Your content. Everything you supply stays yours: your text, photos, logos and brand.
• Your website. Once your website is live and any build fee is paid, you own the designs and content we create for it, and you have a permanent, royalty-free licence to use, change and keep its code, including if you stop working with us. We keep ownership of our general know-how, and of tools and code we use across many projects.
• Hosting. Your website runs on Lumeen's hosting accounts and services. Those accounts stay ours and are not transferred to you.
• If you cancel hosting. If your invoices are paid, we will send you a copy of your website's files and content within 10 business days, so you can host it elsewhere. Setting it up with another host is separate work.
• Your domain. Your domain name stays yours. Unless we agree otherwise in writing, you are responsible for keeping it registered and paying its renewals.
• Third-party material. Fonts, stock images, software and other services used on your website stay under their own licences.
• AI-made material. You own the text, code and images we make with AI tools for your website to the extent the law allows. Some AI-made material may not be protected by copyright.

6. Hosting

• Websites built by someone else. We host websites built with HTML, CSS and JavaScript, Next.js, React, Vite or Astro, and exports from AI builders such as Lovable, Bolt and v0. We don't host WordPress or other PHP sites, sites that need their own database or server, or online shops with their own checkout. Moving a site in covers deploying it, connecting the domain, SSL and redirects. If the site needs repairs or changes before it can run, we tell you first and agree on them before doing the work. The code stays yours, and the person who built it can keep working on it through the repository.
• Website edits. Essentials includes 5 edits a month and Growth includes 15. An edit is a small content change to pages that already exist: updating text, prices, opening hours or contact details, or swapping photos and links. Building features or functionality is not an edit. If you would like a new page or section, ask us: we will scope it with you and agree how it is handled before we start. Unused edits don't carry over to the next month.
• New features on Growth. We scope each new feature with you first and agree in writing what will be built before we start.
• Usage. Essentials covers up to 1 million requests a month and Growth up to 3 million. We don't block visitors if your website goes over. We will contact you to talk through the options.
• Email. Our hosting plans don't include email accounts. Your email stays with your email provider. When we connect your domain, we only change the settings your website needs.
• Availability. We work to keep your website online, fast and secure, but we can't promise it will never be unavailable or free of errors. Planned maintenance, problems with our hosting and email providers, internet outages and attacks can all cause downtime.
• Backups. We keep regular backups and, if something goes wrong, restore your website from the latest backup available. Keep your own copies of your content, photos and important records.
• Enquiries by email. Contact form enquiries are sent to you by email. Email can be delayed, filtered as spam or lost by email providers, so check your spam folder and let us know if enquiries seem to have stopped.
• If we end hosting. We may end your hosting by giving you 30 days' written notice. You get a copy of your website's files and content, as set out in section 5.
• After hosting ends. We keep your website's files and data for 30 days after hosting ends, then delete them. Ask for your copy before then.

7. Acceptable use and suspension

You must not use your website or our hosting to break the law; to publish content that is misleading, defamatory, discriminatory or infringes someone else's rights; to send spam or spread malware; or in any way that puts our hosting or our other clients at risk.

We may suspend your website, or remove specific content, if it breaks these rules, if we receive a credible complaint (for example about copyright), if your website has been hacked or is a security risk, or if the law requires it. Where we can, we will contact you first. Otherwise we will tell you as soon as possible and work with you to put things right.

If you seriously or repeatedly break these rules, we may end your hosting after giving you written notice.

8. Consumer guarantees and liability

Our services come with guarantees that cannot be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law. Nothing in these terms limits those guarantees, or liability that cannot be limited by law. Subject to that:

• We do not guarantee search rankings, traffic, enquiries or sales. Search engines and AI assistants change how they rank and cite sites, and we do not control them.
• Replacing an existing website. A new website can change where your business shows in search results. Search engines have to recrawl and reindex it, and rankings and traffic often move for a few weeks while they do. We take reasonable steps to protect your search positions, such as redirecting your old page addresses to the matching new pages and carrying over page titles and descriptions. If your old site has pages the new one doesn't, those addresses redirect to the closest page and may lose some of their rankings. We are not responsible for ranking changes caused by search engine updates, by a domain change or content removal you ask for, or by changes made to the site after it goes live by anyone other than us.
• Google reviews. Your Google Business Profile is separate from your website. Its reviews and star rating belong to the profile, and replacing your website does not remove them.
• We are not responsible for outages, data loss, security incidents or policy changes caused by third parties we do not control, such as hosting platforms, domain registrars, email providers or AI providers.
• We are responsible only for the work described in section 3, or in a quote you have accepted in writing. We are not responsible for features we did not agree to build, or for outside services you link to from your site, such as booking, ordering or payment providers.
• Neither of us is liable to the other for indirect or consequential loss, including lost profits, revenue, sales, data or goodwill.
• Where the law allows, our liability for failing to meet a consumer guarantee is limited to supplying the services again, or paying the cost of having them supplied again.
• Our total liability to you for anything connected with our services is limited to the fees you paid us in the 12 months before the claim arose. This limit does not apply to fraud or deliberate wrongdoing.

9. Website previews

Sometimes we build a preview of a new website for a business before we have worked together, using information the business has published, such as its current website and Google listing. A preview is a proposal only. It is not the business's website, is not endorsed by the business, and is hidden from search engines.

If it's your business and you would like a preview removed, email hello@lumeen.com.au and we will take it down within 2 business days. We also take previews down when a business tells us it isn't interested.

10. Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the exclusive jurisdiction of the courts of New South Wales for any dispute under them.

11. Contact

Questions about these terms can go to hello@lumeen.com.au.