^(FAQ)Frequently asked questions

You get a website made for your business alone, built from the ground up with nothing templated. It connects to the tools you want to use, takes on the jobs you want off your plate, and grows as your business does. When you're ready for something new, we build it in. You never hear "the template can't do that."

Nothing, until you need it to do more. Templates and page builders limit you to the features and plug-ins they offer. When your business outgrows them, you're stuck with workarounds or another rebuild. A site built for you grows with you.

We connect your website to the systems behind your business, like your CRM, bookings, accounting and email. Enquiries land where your team works, bookings sync with your calendar and routine admin runs on its own. We build each integration around how your business actually works.

Yes, because we stay with you after launch. Have an idea for something new? Tell us and we'll build it. Quick additions, like a popup or an extra page, are part of Essentials. Bigger ideas we plan out with you first. Your website keeps pace with your business, and you never have to start again from scratch.

Business is moving fast, and the businesses that automate their day-to-day processes respond quicker and spend less time on admin. Your website is where customers reach you, so it's the best place to start. We build it ready to automate, so you're ahead of the pack instead of catching up.

Between AUD $300 and $1,500. Most small business websites cost around $300. Once you fill in the discovery questionnaire, we look at what your site needs to do and send you an exact price. There's nothing to pay upfront. You pay once your new website is finished and live.

More pages, and features that do more than show information: custom forms, online bookings, a connection to your CRM or accounting software, or AI and automation. A simple site for a service business sits at the lower end.

Yes. We host every website we build, on one of two monthly plans: Essentials at AUD $24.99 a month or Growth at AUD $49.99 a month, both including GST. There is no lock-in contract. You can cancel anytime.

Essentials suits most small businesses. It includes fast hosting, an SSL certificate, DDoS protection, automatic backups, up to 1 million requests a month and 5 website edits a month. Choose Growth if your site changes often or you want it to keep improving: 15 edits a month, up to 3 million requests, new features built for you, a quarterly check that finds and fixes anything slowing your site down, and quarterly SEO for Google and AI search.

About 10 business days for most small business websites. Bigger sites with bookings, integrations or custom features take longer, and we confirm the timeline with your price.

No. We build your new website privately while your current one stays live. Your customers see no change until the day we switch over.

Yes. We handle the whole move. Your pages, content, forms, data and integrations come across, and we switch your domain over so customers keep finding you at the same address. You don't need any technical knowledge, and nothing gets left behind.

Yes. First we test every page, form and link on phones and computers, and check speed and search set-up. Then we give you a link to the real, working version of your new website, so you can click through it yourself and make sure everything works the way you expect. We only go live when you're happy.

Yes. We build it from scratch for your business, and it's yours. It isn't a template on a page builder you rent.

Send them to us. Edits are part of your hosting plan: 5 a month on Essentials and 15 a month on Growth. We make the change for you.

Don't worry, we've got you covered. We know what it takes to run a business, and some months are busier than others. Whether you're on Essentials (5 edits a month) or Growth (15 edits a month), if you go over now and then, send the extra changes through and we'll get them done. There's no need to upgrade. We're here to support you.

Yes. We want your business to grow, and your website should grow with it. Bring us the idea and we'll make it happen. Smaller additions, like a popup or a new page, are included in Essentials. For bigger features, we scope the work with you first, so you know exactly what's involved before we start.

We build every site so Google and AI assistants like ChatGPT can read and understand it: a clear page structure, structured data and plain, useful content. On the Growth plan we also refresh your titles, descriptions and structured data every quarter.

We're at 610 Mowbray Road, Lane Cove North NSW 2066, on Sydney's Lower North Shore. We work with small businesses anywhere in Australia.

Fill in the short discovery questionnaire at lumeen.com.au/discovery, or email hello@lumeen.com.au. We reply within one business day.