Lumeen
Start Now FAQ

(Legal)Privacy Policy

Last updated October 2026

We collect only what we need to reply to you and do the work. This policy explains what that is and what happens to it, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Overview

Lumeen ("we", "us", "our") is committed to protecting your privacy. This policy covers how we collect, hold, use and disclose your personal information.

2. Information we collect

  • What you send us. Your name, email address, business name and website address, and anything you write in the enquiry form or the discovery questionnaire.
  • How you use the site. Pages visited, browser and device type, and approximate location, collected by Google Analytics and our hosting provider's web analytics. If you arrive from an ad or campaign link, we record which one.
  • On your device. The discovery questionnaire saves your answers in your browser so you can pick up where you left off. We also store a random session ID and whether you have closed the homepage offer. This stays on your device until you clear it.

3. How we use it

  • To reply to your enquiry, scope your project and send you a proposal.
  • To design, build, host and maintain your website, and to send you updates and invoices. Content you send us, such as text, photos and questionnaire answers, may be processed by the AI tools we use while we build it.
  • To understand which pages and campaigns bring enquiries, and to improve the site.
  • To help us review and reply to enquiries faster. We use an AI tool (Anthropic's Claude) to summarise enquiries and draft replies. A person reads and approves every reply before it is sent.

We do not sell, trade or rent your personal information.

4. Who we share it with

We use a small number of service providers to run the site and our work. They handle your information only to provide their service to us:

  • Hosting. Website hosting and web analytics.
  • Neon. Database for enquiries and questionnaire answers.
  • Resend. Sending emails, such as the confirmation you receive after an enquiry. Under its data processing terms, Resend uses your information only to deliver our emails. It doesn't sell it, or keep, use or share it for anything else, and it encrypts it in transit and at rest.
  • Google. Google Analytics.
  • Anthropic. AI summaries and draft replies, as described above.

Some of these providers store or process data outside Australia, mainly in the United States. We choose providers with strong security and privacy practices.

5. Security and storage

Information is encrypted in transit and stored with the providers above. Access to our admin tools is limited to us and protected by one-time sign-in codes. No transmission over the internet is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.

6. Access, correction and complaints

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Email hello@lumeen.com.au and we will respond within 30 days.

If you have a privacy complaint, email us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

7. Changes to this policy

We may update this policy from time to time. Changes take effect when they are published on this page, and the date above will change.